TOUCHPAD DRIVER ISSUE

[Mohit199131]

Dear HP team,

This is the popup I'm getting for every version I download what can I do please support me?

Regards,

Mohit Kaushik- [Personal Information Removed]

[Raj_05]

Hi @Mohit199131,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support 

[Mohit199131]

Product number: 5AY25PA#ACJ

Serial number: [Personal Information Removed]

[Raj_05]

Hi @Mohit199131,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message indicates that the touchpad driver you are trying to install is not compatible with your current operating system version (Windows 10, version 10.0.19045). Here's how to resolve this issue.

Verify Your OS Version

• Open Settings > System > About.
• Under Windows specifications, check your OS version to ensure it's Windows 10, version 10.0.19045.

Download the Correct Driver

• Go to the HP Drivers & Software page.
• Enter your notebook's model number.
• Select your operating system version manually if it isn't detected.
• Download the latest Synaptics, ELAN, or Precision Touchpad driver listed.

Uninstall Existing Touchpad Drivers

• Press Win + X and select Device Manager.
• Expand Mice and other pointing devices.
• Right-click on your touchpad driver (e.g., Synaptics, ELAN) and choose Uninstall device.
• Check Delete the driver software for this device if available, then restart your laptop.

Install the Downloaded Driver

• Run the downloaded driver file as an administrator by right-clicking and selecting Run as administrator.
• Follow the installation prompts.
• Restart your computer after the installation completes.

Check for Windows Updates

• Go to Settings > Update & Security > Windows Update.
• Click Check for updates to ensure your system is up to date, as missing updates can cause driver compatibility issues.

Try Compatibility Mode If the driver still fails to install:

• Right-click on the driver installer file.
• Select Properties > Compatibility tab.
• Check Run this program in compatibility mode for, then select an earlier Windows version like Windows 8.
• Apply changes and rerun the installer.

[Raj_05]

Use a Generic Windows Touchpad Driver

• In Device Manager, right-click the touchpad device.
• Select Update driver > Search automatically for updated driver software.
• Let Windows attempt to find and install a generic compatible driver.

HP Support Assistance

• Use the HP Support Assistant tool to detect and install the correct driver automatically.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Mohit199131 · Accepted solution]

Dear team,

As per resolutions do every task but touchpad driver problem not shortout.

Note : I need a touchpad driver those are fit on my device.

Regards,

Mohit Kaushik- [Personal Information Removed]

[Mohit199131]

Dear HP team,

I waiting for a resolutions my touchpad driver not working. I requested to give me a touchpad driver those are fit on my device.

Regards,

Mohit Kaushik- [Personal Information Removed]

[Raj_05]

Hi @Mohit199131,

Thank you for your response, 

Please use this direct link to download the required software for your device, 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support