Solved: TOUCHPAD NOT RESPONDING - HP Support Community - 9193859

Sign up / Sign in

×

Information

Need Windows 11 help?

Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.

×

Information

Need Windows 11 help?

Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.

TOUCHPAD NOT RESPONDING

2 0 0

1,324

HP Recommended

HP Recommended

Good day,
I purchased a brand new HP 15-fd0355nia last week so today I finally had the chance to set it up, I plugged in my usb drive with Windows 11 OS. After the first screen for OS installation popped I noticed my Touchpad wasn't responding, I then ignored and proceeded with the installation process and after I was done with the installation, the touchpad isn't working up to now.
I tried to check my Device Manager on my Control Panel and my Mice option isn't available neither is there an option to try and turn on the Touchpad.
Can I please be assisted, Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

6,102 1,996 785

1,236

HP Recommended

HP Recommended

Install these drivers

https://ftp.hp.com/pub/softpaq/sp154501-155000/sp154833.exe

https://ftp.hp.com/pub/softpaq/sp154501-155000/sp154832.exe

https://ftp.hp.com/pub/softpaq/sp154501-155000/sp154807.exe

https://ftp.hp.com/pub/softpaq/sp154501-155000/sp154828.exe

View solution in original post

3 REPLIES 3

6,102 1,996 785

1,237

HP Recommended

HP Recommended

Install these drivers

https://ftp.hp.com/pub/softpaq/sp154501-155000/sp154833.exe

https://ftp.hp.com/pub/softpaq/sp154501-155000/sp154832.exe

https://ftp.hp.com/pub/softpaq/sp154501-155000/sp154807.exe

https://ftp.hp.com/pub/softpaq/sp154501-155000/sp154828.exe

Author

2 0 0

1,199

HP Recommended

HP Recommended

Thank you very much for your assistance, the drivers have worked, Kindly assist with drivers for wifi and bluetooth

6,102 1,996 785

1,176

HP Recommended

HP Recommended

You're welcome, install these drivers

https://ftp.hp.com/pub/softpaq/sp153501-154000/sp153805.exe

https://ftp.hp.com/pub/softpaq/sp153501-154000/sp153771.exe

Be alert for scammers posting fake support phone numbers and/or email addresses on the community.

If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.