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‎09-27-2024 08:00 AM

HP Recommended

Good day, 
I purchased a brand new HP 15-fd0355nia last week so today I finally had the chance to set it up, I plugged in my usb drive with Windows 11 OS. After the first screen for OS installation popped I noticed my Touchpad wasn't responding, I then ignored and proceeded with the installation process and after I was done with the installation, the touchpad isn't working up to now.
I tried to check my Device Manager on my Control Panel and my Mice option isn't available neither is there an option to try and turn on the Touchpad.
Can I please be assisted, Thanks.

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-27-2024 09:32 AM

HP Recommended

Hi @Uncle_Phin 

 

Install these drivers

 

https://ftp.hp.com/pub/softpaq/sp154501-155000/sp154833.exe

https://ftp.hp.com/pub/softpaq/sp154501-155000/sp154832.exe

https://ftp.hp.com/pub/softpaq/sp154501-155000/sp154807.exe

https://ftp.hp.com/pub/softpaq/sp154501-155000/sp154828.exe

 

 

 

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎09-27-2024 09:32 AM

HP Recommended

Hi @Uncle_Phin 

 

Install these drivers

 

https://ftp.hp.com/pub/softpaq/sp154501-155000/sp154833.exe

https://ftp.hp.com/pub/softpaq/sp154501-155000/sp154832.exe

https://ftp.hp.com/pub/softpaq/sp154501-155000/sp154807.exe

https://ftp.hp.com/pub/softpaq/sp154501-155000/sp154828.exe

 

 

 

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
1 person found this reply helpful
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‎09-28-2024 02:24 AM

HP Recommended

Thank you very much for your assistance, the drivers have worked, Kindly assist with drivers for wifi and bluetooth

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‎09-28-2024 10:09 AM

HP Recommended

You're welcome, install these drivers

 

https://ftp.hp.com/pub/softpaq/sp153501-154000/sp153805.exe

https://ftp.hp.com/pub/softpaq/sp153501-154000/sp153771.exe

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No
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