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‎01-19-2026 02:18 PM

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)

TOUCHSCREEN NOT WORKING

1 REPLY 1

‎01-21-2026 09:57 AM

HP Recommended

Hi @SJ-2026,


Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.


Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

 

  • Has the touchscreen ever worked on this laptop, or did the issue start recently?
  • Did the problem appear after a Windows update, driver change, or hardware repair?
  • Does the touchscreen respond at all (e.g., partial touches), or is it completely unresponsive?

In the meantime, here are a few troubleshooting steps you can try:

  • Check Device Manager: Open Device Manager and look under Human Interface Devices. Make sure “HID-compliant touch screen” is listed and enabled. If it’s missing, that may indicate a driver or hardware issue.
  • Enable Touchscreen: If “HID-compliant touch screen” is present but disabled, right-click and select Enable device.
  • Update Drivers: Right-click the touchscreen device in Device Manager and select Update driver. You can also run Windows Update to ensure the latest drivers are installed.
  • Calibrate the Touchscreen: Go to Settings > Display > Calibrate (or search for “Calibrate the screen for pen or touch input”) and run the calibration tool.
  • Run HP Hardware Diagnostics: Restart your laptop, press F2, and run a component test for the touchscreen to confirm if it’s detected at the hardware level.
  • BIOS Settings: Restart and enter BIOS (usually by pressing F10). Check if there are any touchscreen-related settings enabled.

If the touchscreen still doesn’t respond after these steps, it may point to a hardware issue with the touch panel itself.

 

I hope this helps.


I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

I'm an HP Employee.


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