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hp14-b109wm
Microsoft Windows 8.1 (64-bit)

Hello everyone

Since i removed the plastic that covered my screen computer, i noticed that the touch smart option that does not work anymore. And small circles (more like droplets) that are getting bigger are appearing on my screen computer.

What can i do ?

1 REPLY 1
HP Recommended

@Pavilion24 Just to clarify, did you check if the issue persists in BIOS? if not I recommend checking if the Touch is working on the BIOS screen (Accessed by tapping on F10 while restarting the computer).

 

If it works on bios, it's a software issue: please reinstall the display drivers, install the latest updates for the display adapters and BIOS, if the issue persists,  

You could reinstall the windows using the recovery partition or the recovery media to fix the issue.

If it doesn't work on BIOS either, this could be a hardware malfunction.

 

P.S: Welcome to HP Forums! 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


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