Tablet mode does not work

[Em_22]

got this second hand laptop, hp ENVY x360 15-ar052na, and it appears to been factory reset (nothing on it besides standard software, yay candy crush). The main issue is that tablet mode does not appear to function, when i flip the screen into the position it should be switching in it stays in desktop mode absolutely nothing happens to the display and the keyboard and mouse remain active. 

I have already extensively googled and read various other solutions to this and have tried just fiddling with the basic system settings, hard resets etc. I also read some stuff about the intel integrated sensor solutions driver, which when I went onto device manager appeared to not be there, then using hp website found the correct driver to download for my laptop. This however just brought around new problems in that tablet mode was now on (with no auto-rotation though but that is a later issue) but it was now on at all times, no matter how the screen was rotated, and left the keyboard and mouse off and unable to be used. The only way I could return my keyboard and mouse back to being functional was to disable the driver. I then tried the last ditch solution of performing an HP system recovery. However when booting up and pressing F11 to get to the trouble shooting window, going through the steps came to an abrupt halt when the recovery manager option was not anywhere to be seen. 

here's the link to the solutions I was trying, most of which I was unable to complete however due to the functions or buttons simply not being where the supposedly should be:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-x360-not-switching-to-...

Any suggestions at this point welcome, thank you and sorry for the mini saga.

[The_Fossette]

@Em_22,

Welcome to the HP Forums!

I reviewed your post and I understand that the tablet mode is not working.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the below steps and check if it helps.

1. Open Settings App and go to System > Display.
2. Find Orientation and choose Portrait from the menu.

1. Your device should automatically switch to portrait mode.

Solution 2 – Disconnect your keyboard

If Rotation Lock is grayed out, you might want to try disconnecting your keyboard. Check if this resolves the issue.

Solution 3 – Switch to Tablet Mode

If your device doesn’t switch automatically to Tablet Mode, you can do the following to access Tablet Mode manually:

1. Click the Action Center button in the Taskbar.

1. When Action Center opens, click the Tablet Mode.

You can also enter Tablet Mode using the Settings app:

1. Open Settings > System > Tablet Mode.
2. Make sure that Make Windows more touch-friendly when using your device as a tablet is turned On.

1. If you want, you can also change how your device will work when you automatically switch Tablet Mode on or off.

Solution 4 – Change Last Orientation registry value

If you have problems with Rotation Lock and if the rotation isn’t working on your device, you might have to change some registry values. To do that, follow these steps:

1. Press Windows Key + R and type regedit. Press Enter or click OK.

1. When the registry editor opens, you need to navigate to the following key in the left pane:
   • HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionAutoRotation
2. In the right pane, find LastOrientation and double-click it.

1. In Value data box enter 0 and click OK to save changes.

1. If you see SensorPresent DWORD available, double-click it and make sure that its value is set to 1.

Solution 5 – Uninstall / Update your display drivers

Sometimes, problems with Rotation Lock can be caused by your display drivers, so you might need to update them or uninstall them. To uninstall your drivers, do the following:

1. Press Windows Key + X and choose Device Manager from the list.

1. When Device Manager opens, navigate to Display adapters section and locate your driver.

1. Right-click the driver and choose Uninstall.

1. After you have uninstalled the driver, restart your device.

If the problem still persists, you might have to update your display adapters. To do that, follow these steps:

1. Open Device Manager and locate your display adapter driver.

1. Right-click it and choose Update Driver Software.

Choose one of the options and follow the instructions.

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!