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Tabletmode not working

HP Recommended
HP Envy x360
Microsoft Windows 10 (64-bit)

Hi,

 

My screen broke and so I had it replaced. Now that I got my laptop back, I cannot get the tablet mode to work on its own. For example, when folding the laptop, the keyboard and mouse are supposed to be disabled automatically after the system detects the orientation has changed. This does not happen.

 

I am 100% positive this is not a software issue and just want to know what parts I need to replace that will fix this issue. Is there a gyro / accelerometer chip that I can replace? If so, please let me know the location of this part, the part number, so I can replace it. Please let me know what hardware component this issue is related to.

 

Please I respectfully ask that you do not provide any software related responses - This issue is not related to software. Thank you

James

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@james123456

 

I reviewed your post and I understand that the tablet mode is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

There is an orientation sensor that is responsible to switch the laptop to tablet mode and desktop mode.

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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