Terrible Service Job

[MikecCrete]

I have a HP Spectre X350 15. My laptop stopped working and I was unfortunate enough to have to experience HP’s technical support in Greece. I brought the unit back to the shop I bought it from and they in turn brough it back to HP for the repair. I was waiting for almost 40 days for the repair. When I received the laptop, they told me that they replaced the motherboard. However, straight after the first use I noticed that the touchpad was not installed correctly and while using it I could feel a ''fake'' second click, which is very annoying and makes it almost impossible to use the touchpad.

Furthermore, one of the rubber feet where the screen sits on when its closed was installed after the repair much deeper than it used to be and now the screen hits the metal surface of the laptop. Next to this rubber feet is the fingerprint reader, which has also stopped working since the repair job! Which makes it clear that the laptop was not serviced properly and not closed correctly, especially from the right side. I have contacted the store and they told me that the laptop has to be send back to HP.

However, there is no way I can accept the laptop to be away for one month again. This is a business laptop and it serves a specific purpose. And its purpose is not to be in service for such a long time during its warranty. And also, I do not trust the service department in Greece any more. They are terribly slow and apparently not particularly good at their work.

I tried contacting HP through email, and the only contact options I could find were by messenger or by chat, which I did and I ended up talking to HP Support of US and Canada, who in turn redirected me to contact my local HP support in Greece, where the only contact option is by phone.

Is there a way to officially contact HP and get some official support for this business laptop or does the only support HP has to offer is sloppy repair jobs??

[KrazyToad]

@joannenash

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