The Green Screen and Video Problems

[J9ine]

Hello,

I've read through the issues and answers on this topic but some of the things are working and some not.  For isntance, I was able to resolve one of my issues with some other fixes I had found through general online forums for the "green" screen which plays with only audio.  It seems to be working for me on you tube but not on Facebook anymore alhtough Facebook videos worked the first time around when I rebooted.

What I did was go into my internet options and under accelerated graphics I ticked use software rendering instead of...

and under the security tab I ticked enable 64 bit processes in enhanced protected...  Should the Enhanced protected mode be enabled as well then?  Should I tick that option.

I also treid to do what the answers recommended...such as right clicking on the video in Facebook when it is playing and while I do get a pop up I get settings options or global settings and adobe flash player info...clicking on settings gives me options but none for the "display", only for my microphone, camera and storage.  If I click on global settings, it takes me to flash player help.  And last option I get my version of Adobe info, which is version 13.00.214.  So no option to untick disable accelerated graphics cause I think I've done this in control panel already.

But now why it is working with youtube and not with Facebook videos  I also tried to play some home videos like wmv files and other video files in my windows media flash player and there I get a black screen but still audio plays.

My computer is an HP Pavillion Notebook PC and it came with Windows 8.1 already installed.  My Graphics Display adapter is an AMD Radeon R5 Graphics Card.

So what the heck do I do now.  Should I install newer Adode Player?  Even when unticking the accelerated graphis option, this is really not a solution to the deeper problem and issue, because then it slows down your graphics?  

My computer is not even a week old and I hate having to always download fixes and constant updates and spend hours researching and trying to fix a problem that really should not occur to begin with.  Why are there so many glitches with Windows?  Is this a problem related with windows updates as well.  Active X controls?  Compatibility isuses with 64 bit processes.  Should I use Firefox.  I did that with my old HP which finally kicked the bucket and that is why I had to buy a new one.  I had to replace my battery before even a year and my warranty battery did not last that long either and then the thing finally overheated and died.  But I had lots of similar things happen before with last HP laptop so is it Windows or is it HP or is it browsers, players? 

I am sorry if I am unloading on you...I don't mean too but it is just soooo frustrating as a consumer to have to always go through these kinds of things.  I use my laptop for self employment so please help!!!!!

Thanks for letting me vent..  I would appreciate your help, thank you.

A frustrated customer

[Mrstenter · Accepted solution]

Thank you for visiting the HP Support Forums and Welcome. I am sorry you have experience any issues.  I have looked into your issue with the Video issues.

Have you uninstalled Internet Explorer?

Have you tried Google Chrome?

It already includes Adobe® Flash® Player built-in. Google Chrome will automatically update when new versions of Flash Player are available. Adobe are on version 15. Here is a spot to update. This does have a link to Google Chrome as well.

Here is a link to common Flashplayer issues.

I would try a system restore as this would undo any changes that might have happened with a Microsoft update. Sometimes they have not finished or been installed on the Notebook.

Hope this helps you.

Thanks.

[J9ine]

Hello again,

I followed the link you posted and did an upgrade on my IE/integrated flash player and it seems to work now so thank you for your help!

J9ine

[J9ine]

Hello again.  Well I am back to the same problem again.  The solution worked only for a while but now I am getting the same stupid green screen and none of my home videos will play at all.  Does this have anything to do with the divers for the graphics card and not just updates for Flash Player.  Also, why should I have to use another browser.  I've tried Firefox in the past on Windows 7 and it also had compatibility issues and then well Google Chrome is great too, I am sure it will have issues with something somwhere.  It's nice that it upgrades flash player on it's own so should I uninstall internet explorer first?  And I already have internet explorer as my main browswer with work that I do at home...who knows if Chrome will be compatible with the programs I use for work?

Thanks again for any help.

Frustrated again....

J9ine

[Mrstenter]

Hey @J9ine ,

I would uninstall Internet Explorer and Firefox , restart the Notebook and then install them again. Here is a document on Add-ons in Internet Explorer.

Can you play a movie DVD ok?

If this does not help. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will be happy to assist you immediately.

Thanks.

[Katina62515]

Having same issue and when play video's on some site's get black screen with just audio? Facebook green, vudu black....