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HP 15.6 inch Laptop PC 15-d4000 (4C802AV)
Microsoft Windows 11

I've had my laptop for a little less than a week. The colors onscreen appear washed out, and white backgrounds (such as this one) look yellowish. I've tried color calibration and the night switch (dimming the colors at night) is off. I'm at a loss. Suggestions? 

1 REPLY 1
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Hi @BKHollyS,

 

Welcome to the HP Support Community

 

I understand you are facing a display-related issue with your HP 15.6-inch Laptop. Not to worry I will help you to get a resolution to resolve the issue.

 

Update the BIOS, Video card  to resolve this issue

  • Here's the link to download and install the above updates: Click here

If the issue persists, then please follow the below steps:

Step 1: Restart the computer

Some display problems resolve automatically when the computer is restarted.

If the image and text quality are corrected after restarting the computer, you are done troubleshooting.

If the problem persists, continue to the next step.

Step 2: Adjust the display resolution

Some problems with the display resolution can be resolved by adjusting the resolution. For instance, video games often switch the resolution while the game is running in order to optimize frame rates and graphic quality. If the game shuts down or exits improperly, the resolution might not be restored to the original settings.

NOTE:

The native (recommended) display resolution should produce the sharpest, most precise image on the screen. Resolutions above or below the native display resolution can cause a fuzzy or distorted display.

Use the steps in one of the following sections, depending on your operating system, to adjust the display resolution:

 

Windows 11

To adjust the display resolution on a computer running Windows 10, use the following steps:

Click Start, type resolution in the Search field, and then select Change the screen resolution from the search results.

The Advanced Display Settings page opens. Click the arrow next to Resolution to open the list of display resolutions.

Click the Recommended display resolution, then click Apply.

Figure : Changing the display resolution

Changing the display resolution

If the image and text quality are corrected after adjusting the resolution, you are done troubleshooting.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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