The cursor is moving automatically and opening apps ( HP PAVILION)

[RonalSamaddar12]

My HP PAVILION laptop cursor is automatically moving and opening apps. Recently I changed Keyboard still this problem is there. Also sometimes many buttons aren't working , capslock turns on/off automatically, when I press 1 (the keyboard takes ! ) similarly for other numbers. Kindly help me.

[VikramTheGreat]

Hi @RonalSamaddar12,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for describing the issue in detail—what you're experiencing with your HP Pavilion laptop sounds like a combination of keyboard malfunction, touchpad interference, or possibly even firmware or driver corruption. Since you've already replaced the keyboard and the issue persists, let's go through a structured approach to fix it:

1. Check for External Interference

• Disconnect any external USB devices (mouse, keyboard, drives).
• If you're using a wireless mouse or keyboard, remove the dongle temporarily.

2. Disable the Touchpad Temporarily

Sometimes, a faulty touchpad causes erratic cursor movement:

• Press Fn + F6 or Fn + F9 (varies by model) to disable the touchpad.
• Or go to Settings > Devices > Touchpad and toggle it off.

3. Boot into Safe Mode

This helps determine if the issue is software-related:

• Press Win + R, type msconfig, and press Enter.
• Go to the Boot tab > check Safe boot > select Minimal.
• Restart your PC and observe if the issue persists.

If the problem disappears in Safe Mode, it's likely a driver or software conflict.

4. Update or Reinstall Drivers

• Go to Device Manager:
  • Expand Keyboards, Mice, and other pointing devices.
  • Right-click and choose Update driver.
  • If that doesn’t help, try uninstalling the device and restarting your PC.

5. Check for Malware

Some malware can cause erratic input behavior:

• Run a full scan using Windows Defender or a trusted antivirus like Malwarebytes.

6. BIOS and Firmware Update

• Visit your model’s support page:
  🔗 Official HP® Support
• Download and install the latest BIOS and firmware updates.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat