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Message 1 of 4
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The display goes out during work

HP Recommended
HP 17 BY3000nc
Microsoft Windows 10 (64-bit)

Hello,

 

We bought 18 pcs of HP 17 BY3000nc laptops and after installing the corporate image with Windows 10 (2004) the image gets angry. The laptop works normally, the user works on it and suddenly the screen goes out, after a while it lights up and the image is out of focus and gradually it is fixed again. It looks like a graphics card driver is installed and the monitor turns off for a while. This sometimes happens several times a day and then it doesn't do it for 2 days and then again several times a day. He does it on all 18 pieces and it upsets the user. I tried to install all the latest drivers from the HP website and it didn't help.

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HP Support Agent
HP Support Agent
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Message 2 of 4
Flag Post
HP Recommended

@Infis

 

I reviewed your post and I understand that the display goes out randomly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 3 of 4
Flag Post
HP Recommended

Hello,

 

I contacted support right after I ran out of options like updating the system and drivers and they couldn't help me there. It was a support in the Czech Republic. Only then did I turn to the forum here. The support told me to reinstall a clean system, but that doesn't help and as I mentioned, it's not a one-piece problem, but a whole set of these laptops, of which we have 18 pieces.

 

Jary

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HP Support Agent
HP Support Agent
24,770 24,757 1,642 2,291
Message 4 of 4
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HP Recommended

@Infis

 

As you are running a custom operating system on the computer it might be causing the issues. As suggested by the support team, I recommend you perform a recovery on the computer using the HP cloud recovery tool and test.

 

Refer to the below article for detailed steps.

 

https://support.hp.com/in-en/document/c06162205

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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