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Message 1 of 2
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Flag Post

The display had 2 red/purple spots visible on black background. Please help.

HP Recommended
HP Omen 15ce072tx
Microsoft Windows 10 (64-bit)

The display had 2 red/purple spots visible on black background, I am attaching few images which will help you understand it better.

marked by arrowmarked by arrowwithout markingwithout markingcircledcircledcloseupcloseupPlease help as I could not find anything on web. Also is it covered in the warranty?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@KashyapR13 Welcome to HP Community!

 

I understand that you are getting dead pixels on the screen.

 

Is the pixel appear on the BIOS screen?

 

(restart the computer and tap on F10 to access BIOS) 

 

I would suggets you conatct our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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