The issue is still unresolved — the camera LED flickers and then goes black

[MasterANK]

Immediate Action Required – HP Victus 15-fa1xxx Camera Still Dead, No Callback

I am extremely angry and disappointed with how my warranty case is being handled.

Your agent promised me a callback within 24 hours after BIOS and Windows updates. It has been over 24 hours, and I have received no call, no update, nothing. On top of that, I now cannot even reach support because it’s the weekend. This is completely unacceptable.

The issue is still unresolved — the camera LED flickers and then goes black

This looks more like hardware failure, not software. I have already done every step HP requested.

[Kuroi_Kenshi]

Hi @MasterANK,

Welcome to the HP Support Community!

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Camera Settings:

• Ensure the camera is not disabled in the Device Manager. You can access this by right-clicking on the Start Menu, selecting Device Manager, locating the camera under "Imaging devices," and ensuring it is enabled.

Driver Update:

• Try updating the camera driver through Device Manager. Right-click the camera, choose "Update driver," and select "Search automatically for updated driver software."

Roll Back Driver Update:

• If the problem began after a driver update, you can roll back to the previous version by right-clicking the camera in Device Manager, selecting “Properties,” navigating to the “Driver” tab, and clicking “Roll Back Driver.”

BIOS and Windows Update:

• Make sure your BIOS and Windows are fully updated. Sometimes updates can fix compatibility issues or hardware bugs.

External Testing:

• Verify if the camera issue persists across different applications or settings to rule out software-specific problems.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[MasterANK]

i have already tried those steps and the issue still remains the same the web cam is still not working

[Kuroi_Kenshi]

Hi @MasterANK,

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

[danielcart · Accepted solution]

This is likely a hardware issue. Since BIOS and Windows updates didn’t help and the camera LED flickers then turns off, the camera module may be faulty. Best Next Steps: Document Everything – Keep a written record (dates, times, names). Request Immediate Escalation – **bleep** on the next working day and ask to escalate to a supervisor or case manager. Ask for On-Site Repair or Replacement – Clearly state that all troubleshooting is done. Mention Warranty Rights – Firmly (but politely) mention you're under warranty and expect resolution or device replacement.