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HP Recommended
Pavilion Laptop 15-cc1xx
Microsoft Windows 10 (64-bit)

Whenever I open my laptop lately (past 2 weeks) my left side of the screen has been a solid color (gray, white, sometimes green) or flickers that color for about 2 to 5 minutes before going back to normal. I'm not sure exactly what's causing it. I'm wondering if anyone has had this experience before and how they fixed it. Additionally, if I have to send it in for repairs, how much does it typically cost without warranty? I've attached a picture of the problem 

Screenshot_20200309-093342.png

1 REPLY 1
HP Recommended

@Sippy1

 

Welcome to HP Community

 

I have gone through your post and would like to help

 

Please check in BIOS if the screen flickers. If it does, then it's a Hardware issue and you need to get the Notebook Serviced

 

If the display looks fine in BIOS, I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.