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‎04-10-2024 03:36 AM

HP Recommended
Product: HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek0000 (54B25AV)
Operating System: Microsoft Windows 11

Good afternoon, I have Good afternoon, I bought a laptop 3 months ago  The laptop flickers during use. I reinstalled the video driver. Similar problem I didn't notice it in safe mode.

 

What should I do and will it help me reinstall Windows? Or is the problem more serious?

1 REPLY 1

‎04-10-2024 10:44 AM

HP Recommended

The problem you are going to have with drivers is that if HP does not offer a video driver update, then there are no newer drivers you can install.  And in that case, since you bought the laptop to use in Windows, I would see about returning it -- either for an exchange or a refund.



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