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- The story of one laptop HP ENVY x360 15.6 inch 2-in-1 Laptop...

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12-02-2023 04:29 AM - edited 12-04-2023 02:58 AM
The story of one laptop HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V4AV)
2 months after purchase stylus problem:
The problem was that neither the indicator diodes nor the diode indicating charging nor the diode indicating discharge were lit on the pen.
Solution: after a week of registering with the HP contract service, the stylus was replaced
After less than a year of use:
When closing the laptop, the left hinge got stuck and the display glass broke diagonally from the bottom left to the center,
while the hinge remained stuck.
Solution: after 28 days of registering with HP contract service, it was fixed
Two days after the repair, the display "jumped" out of the frame
Solution: After bringing it to the HP service contract, it was temporarily fixed
Three weeks after the last repair, the right hinge got stuck again and the laptop cannot be turned into a tablet
Solution: waiting for a spare part for a week again
Question:
1. do other users have such problems?
2. are such problems common with these laptops?
3. it is normal for replacement parts not to be stocked either the service authorized by HP also HP spare parts distributor for the area?