-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- The touch pad has lifted up and is causing problems.

Create an account on the HP Community to personalize your profile and ask a question
06-27-2022 03:01 PM
My hp spectre's touch pad has lifted on three sides and won't stay down. It is causing problems and can't be used. What is causing it to lift? Who can repair it and how?
06-27-2022 03:09 PM
Hello @Carrie46
@Carrie46 wrote:My hp spectre's touch pad has lifted on three sides and won't stay down. It is causing problems and can't be used. What is causing it to lift? Who can repair it and how?
Attention, this is dangerous !
The battery inside the notebook could be swollen !
Please check and repair immediately !
In your case: Service is required !
- The computer should be disassembled and checked
- Battery replacement ! ( My guess in this case )
If you can't do that, you should have it serviced by a professional notebook repair shop.
best regards
---
Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️
Do this on the post I wrote that helped solve it.
Thank you very much
⌨️
06-27-2022 03:09 PM - edited 06-27-2022 03:10 PM
Hi, @Carrie46
Most likely the cause of the problem is a swollen battery that is getting worse and is now deforming the notebook's exterior.
I recommend that you remove the battery and get it replaced as soon as possible,
Below is the link to the service manual, where you can find the battery removal and replacement procedure.
NB_MSG_Baystars_1_0_L11173-001 (hp.com)
If you don't want to fix it yourself, I recommend you take your notebook in to a local PC repair shop and see if they can fix it for you.
See this link regarding battery swelling...
HP Notebook PCs - Swelling or deformation of notebook battery | HP® Customer Support
See what steps you can take to try and prevent that from happening in the future...
HP Notebook PCs - Lithium-Ion Batteries | HP® Customer Support