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Carrie46
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Message 1 of 3
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The touch pad has lifted up and is causing problems.

HP Recommended
HP Spectre x360 - 15-ch011dx
Microsoft Windows 10 (64-bit)

My hp spectre's touch pad has lifted on three sides and won't stay down.  It is causing problems and can't be used.  What is causing it to lift?  Who can repair it and how?

2 REPLIES 2
ub6424
Level 9
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Message 2 of 3
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HP Recommended

Hello @Carrie46 

 


@Carrie46 wrote:

My hp spectre's touch pad has lifted on three sides and won't stay down.  It is causing problems and can't be used.  What is causing it to lift?  Who can repair it and how?


Attention, this is dangerous !

The battery inside the notebook could be swollen !

Please check and repair immediately !

 

In your case: Service is required !
- The computer should be disassembled and checked

- Battery replacement ! ( My guess in this case )

 

If you can't do that, you should have it serviced by a professional notebook repair shop.

 

best regards

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Paul_Tikkanen
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Message 3 of 3
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HP Recommended

Hi, @Carrie46 

 

Most likely the cause of the problem is a swollen battery that is getting worse and is now deforming the notebook's exterior.

 

I recommend that you remove the battery and get it replaced as soon as possible,

 

Below is the link to the service manual, where you can find the battery removal and replacement procedure.

 

NB_MSG_Baystars_1_0_L11173-001 (hp.com)

 

If you don't want to fix it yourself, I recommend you take your notebook in to a local PC repair shop and see if they can fix it for you.

 

See this link regarding battery swelling...

 

HP Notebook PCs - Swelling or deformation of notebook battery | HP® Customer Support

 

See what steps you can take to try and prevent that from happening in the future...

 

HP Notebook PCs - Lithium-Ion Batteries | HP® Customer Support

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