The touchpad on my HP ENVY x360 is not responding

[jay1175]

Im literally haiving the same issues cant even return it now 

[LauraMatilda]

I am having the same problem.   I have tried installing new drivers as described above.

I've run the pointer tests and both have failed.  My failure code is 6AJA20-95S9QC-GXGJ2J-G27703.

An external USB mouse appears in the device manager and works with no problem,  but no internal pointing devices are visible in device manager.  

What is the next indicated step?

[Isparkle]

Hi! I finally decided to see if I was the only one whose touch pad stopped working. Thankfully I wasn't and I ended up here! I did get it working again by following the link Echo_Lake so kindly provided and my serial number which I found quite easily with some simple guidance from the website. I downloaded the two drivers provided for my touch pad, restarted my computer and it's up and running again!  I just wanted to say I am very pleased with my first experience using this HP customer service forum. Everything was understood easily enough and best of all, it worked!

However, with all of that said, I do have a couple questions still... In the two or three years I have had my computer (which I bought brand new from BestBuy), my touch pad has stopped working a couple times for no apparent reason. I think I may have had my dad help me fix it the one time, but the other times I just had my computer completely off for more than a week and when I opened it up again, it had corrected itself. I am nearing knee deep into my semesters work and I needed my computer to be fixed immediately. I can't be waiting a week without using it. When I went to download the second driver that was under the mouse/touchpad section I had already hit install when my computer told me a newer version of the driver was already installed and that I should uninstall the one I had just installed and restart the one that was already there. I have zero ideas as to how I would go about that. I literally got as far as I did today only because of the detailed and clear step-by-step instructions posted on this forum. I shut off my computer after receiving that message in the hopes that the driver I had installed would work anyways and it did. So my questions are these: will losing the newer version of the driver become an issue? If it will, could I maybe be given or at least led to some instructions as to how to go about rebooting the newer version? and why has my touch pad been an issue that comes and goes and sometimes resolves itself and sometimes doesn't? 

[Dbl0107]

So had the same problem which btw just ruined my whole experience with HP.. but there is a comment where guy says to go to device manger- system and find INTEL SENSOR SOULTION. Click on it and disable it make sure you save it.. Than restart the computer and it will come back... they most have a flaw in it cause there is a lot of people having same problem..