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‎03-18-2024 03:10 PM - edited ‎03-18-2024 03:11 PM

HP Recommended

I recently purchased a new HP laptop and have been experiencing some issues with the touchpad sensitivity. Despite adjusting the settings in the control panel, I find that the touchpad response is still inconsistent and occasionally unresponsive. I've tried updating the drivers and troubleshooting through various online resources, but the problem persists.

Could you please provide some guidance on how to troubleshoot and resolve this issue effectively? Additionally, are there any specific settings or adjustments I should be aware of to optimize touchpad performance on my HP laptop?

3 REPLIES 3

‎03-18-2024 03:35 PM

HP Recommended

Here's a video from HP Support about troubleshooting touchpads in Win11:


https://www.youtube.com/watch?v=-9ubfihIt1I



I am a volunteer and I do not work for, nor represent, HP
Troubleshooting an Unresponsive Touch Screen in Windows 11 | HP Computer Service | HP Support
Troubleshooting an Unresponsive Touch Screen in Windows 11 | HP Computer Service | HP Support
youtube.com/watch?v=WqdxBbfAdQY
Learn how to troubleshoot a touch screen that does not respond to touch or responds intermittently. Chapters: 00:00 Introduction 00:24 Confirm that the computer has a touch screen 00:54 Run Windows Update 01:13 Configure the touch display 01:57 Perform a touch screen diagnostic test 03:01 Adjust ...
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‎03-30-2024 02:02 PM

HP Recommended

Thank You, I will follow your guide.

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‎03-30-2024 03:52 PM

HP Recommended

You're welcome ... I hope these help you.



I am a volunteer and I do not work for, nor represent, HP
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