The webcam of my HP EliteBook 840 G6 Note book is not working.

[tikay001]

The webcam of my HP EliteBook 840 G6 Note book is not working. It says camera not found.

[banhien]

@tikay001 

Can you see it in Device Manager ?

   

It not, please download and install Universal Webcam driver:

Version: 19.20335.50871.0 Rev.A

Operating systems: Windows 10 (64-bit)

Release date: Jul 30, 2024

File name: sp153844.exe (16.2 MB)

Regards.

[tikay001]

Thank you for your help. It was not in the device manager. I downloaded the drive as you advised and also restarted my laptop but it is still not in the device manager and the webcam is still not working.

[banhien]

@tikay001 

Where did you download the driver ?  Please try

              https://ftp.hp.com/pub/softpaq/sp153001-153500/sp153178.exe

And also

           https://support.hp.com/ie-en/document/ish_3960099-3335046-16

Regards.

[tikay001]

I have tried all that was advised but still saying "no camera found"

This is the error code displayed.

0xA00F4244<NoCamerasAreAttached>

Thanks

[banhien]

@tikay001 

Last try

       Camera app shows error "0xA00F4244 NoCamerasAreAttached"

Regards,

[tikay001]

Thank you so much for your help. It didnt work. I may have to try an external webcam.