There are flickering lines on the monitor.

[Direk1]

please help me what to do, the pictures says it all

[MKazi]

@Direk1

Let me take a moment to thank you for posting on the HP Support Forums. 

I understand that there are flickering lines on your HP ENVY x360 - m6-aq105dx laptop's screen. Thanks for sharing the image. Not worry, I'll do my best to help you. 

For better clarity and to assist you better I would require more information regarding this:

• Did any hardware changes take place on the laptop or any physical damage that happened?
• Do you have an external monitor to connect to the laptop and check the display quality on the external monitor?

Meanwhile, please perform the following steps:

• Power off the laptop.
• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Do not power on the laptop yet.

Let us now check in the BIOS if the display issue persists. The following steps will help:

• Power on the laptop and immediately hit the f10 key repeatedly (7-8 times) to enter the BIOS.
• Please check if the flickering lines appear in the BIOS. If yes then it points towards a hardware defect with the display. In such a case you may contact our HP phone support team to explore the hardware service options for your laptop. 

I hope this information helps. Please feel free to keep me posted. Good luck! 🙂

[Direk1]

Hello! but it doesn;t have any harware defects. I tried looking at the BIOS page but the flickering lines where also there

[MKazi]

@Direk1

Thank you for your replying with the results.

The presence of the flickering lines in the BIOS proves that there is a hardware issue with the display. I suggest you to contact our HP phone support to check the available service options for this laptop.

Keep me posted for any further questions. Take care! 

[Direk1]

if i am going to bring my lapto at HP service center, and it is still under warranty would there be a chance that i have to pay for any instances? Thank you! 

[Riddle_Decipher · Accepted solution]

@Direk1

It looks like you were interacting with @MKazi, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I reviewed your concern and the entire conversation and to answer your query,

You should be able to avail the free service as long as the issue wasn't caused due to an accident of some sort and your device is under warranty.

I hope that answers your query!

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!