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‎12-30-2019 08:03 AM - last edited on ‎12-30-2019 11:53 AM by Retired

HP Recommended
Product: HP 15br010TX
Operating System: Microsoft Windows 10 (64-bit)

Product name : HP 15br010 TX

serial number : [edited]

1 REPLY 1

‎01-01-2020 03:49 PM

HP Recommended

@Pavithran98

 

Welcome to HP support community.

 

If you have an alternate monitor, connect it and check if the horizontal lines appears.

If you do not have an alternate monitor, boot the notebook to BIOS page and check if the issue appears?

  1. Turn on or restart the computer.
  2. While the display is blank, press the f10 key to enter the BIOS settings menu.

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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