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HP Recommended
HP ENVY Touchsmart 15-j184na
Microsoft Windows 10 (64-bit)

Title says it all
I've tried drivers from NVIDIA, HP website, nothing works. Tried all sorts of versions and dates but its always

matidfk_0-1589056156665.png

 

1 REPLY 1
HP Recommended

@matidfk Welcome to HP Community!

 

I understand that you are unable to install the graphics drivers.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

If the issue still persists, please click the below link to download the drivers and check.

 

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71979.exe

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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