• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-03-2020 01:00 PM - edited ‎09-03-2020 01:02 PM

HP Recommended
Product: Spectre 360 (15-EB0053DX)
Operating System: Microsoft Windows 10 (64-bit)

I purchased a USB-C to HDMI cable to connect to my new monitor (LG 27UL650-W) but it won't recognize that there is a monitor attached to it.  When I connect an HDMI to HDMI cable, it works fine but I need that cable for another PC.  Why won't my laptop recognize it from the Thunderbolt 3 port?

 

Also, when I use that cable with other devices, the monitor works fine so I don't' believe it is the cable.  

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-03-2020 04:02 PM

HP Recommended

@NL34 

 

The USB-C to DP cable would work with your 4K LG 27UL650-W monitor.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-03-2020 04:02 PM

HP Recommended

@NL34 

 

The USB-C to DP cable would work with your 4K LG 27UL650-W monitor.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎09-04-2020 10:41 AM

HP Recommended

Thank You!!!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.