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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Thunderbolt Dock 120 W and HP Envy Monitors not Detected

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12-05-2022 06:16 PM
I purchased an HP Thunderbolt 120W Dock. The HP sales person said this dock would work with my HP Envy. I have two Dell monitors hooked to the dock. One via the HDMI port and the other to the VGA port. It works fine with my work provided ThinkPad laptop but it is not working with my HP Envy.
12-05-2022 08:30 PM
The HP Thunderbolt™ Dock 120W G2 (2UK37AA) is compatible with the following machines
HP Elite x2 1012 G1, G2, G4
HP Elite x2 1013 G1, G4
HP Pro x2 612 G2
HP EliteBook Folio G1
HP EliteBook x360 1030 G2, G3, G4, G7
HP EliteBook x360 1040 G5, G6, G7
HP Elitebook 1020 G2
HP EliteBook 1040 G4
HP EliteBook 1030 G4
HP EliteBook 800 series G5, G6, G7, G8
HP EliteBook HC G5, G6
HP EliteBook x360 830 G6, G7
HP EliteBook 700 series G5, G6
HP ProBook 640 G4, G5, G7,
HP ProBook 645 G4
HP ProBook 650 G5, G7, G8
HP ProBook 400 series G5, G6, G7
HP ProBook x360 435 G7
HP ZBook x2 G4
HP ZBook 14u G1, G5
HP ZBook 15u G3, G5, G7
HP ZBook Firefly 14 G7, G8
HP ZBook Firefly 15 G7, G8
HP Zbook 17 G3
HP ZHAN 66 Pro series G1, G2, G3, G4
HP ZHAN Pro 13, 14, 15 G2
HP ZAHN X13 G2
HP Envy machines are not on the list. What is your Envy ? My Envy 15-ee0047nr is not 100% compatible with my HP USB-C G5 dock but acceptable.
Regards.
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12-06-2022 09:12 AM
Thank you Banhien for the reply. My machine is a HP Envy x360 Convertible 15-bp100 Model 1ZA15AV. What is frustrating is I told the sales rep which machine I had and she told me this dock would work. If this dock will not work is there another dock that will work with this machine?