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‎07-02-2023 02:38 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-eu0000 (267R8AV)
Operating System: Microsoft Windows 11

When connecting my HP Envy X360 to my brand new LG Ultrawide (LG - 40WP95C-W - 5K) via Thunderbolt, the screen works well for a few seconds, then switches off and reconnects. I've tried a different cable, updated plenty of drivers, but still no luck. Working fine with another laptop via DisplayPort. 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2023 12:08 PM

HP Recommended

@BertVanRossen 

 

What is your 15-eu0000 (267R8AV)  machine ? It should have SAME ports as the following machine

 

             HP ENVY x360 Convert 15-eu0097nr

 

Which shows it has 1 SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge) port which is NOT a Thunderbolt port, which lower bandwidth therefore it i NOT compatible with your LG monitor.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 person found this reply helpful
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1 REPLY 1

‎07-02-2023 12:08 PM

HP Recommended

@BertVanRossen 

 

What is your 15-eu0000 (267R8AV)  machine ? It should have SAME ports as the following machine

 

             HP ENVY x360 Convert 15-eu0097nr

 

Which shows it has 1 SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge) port which is NOT a Thunderbolt port, which lower bandwidth therefore it i NOT compatible with your LG monitor.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No
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