Tilt Pen Off Switch?

[gianni_mas]

Yeah, same problem.

It is actually impossible to really switch off the pen. Even if you hold the top button untill pen does not have any light, it still works. Yeas, incredible. You can even switch off bluetooth, but the pen will always be working.

Then it is clear why it is always flat. How to fix this? It seems really stupid to me, particularly cosidering the high price of the pen.

[Jeet_singh]

@gianni_mas,

Thank you for reaching out to us on HP Support Forums! I see from your post that you are having issues related to HP Tilt pen. Don't worry I'll do my best to help you with this.

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model of the PC and for the TiltPen? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Was it shipped along with the PC or did you purchase it separately?

Did you check the previous HP Forums post which was for the similar issue?

If you haven't, Here's the link: 

Could you please respond to this post with the details and with the results of the troubleshooting for further assistance.

Eagerly waiting for your response!

Regards,

[gianni_mas]

Hi Jeet Singh,

thak you for your reply. My laptop is a HP Spectre x360 13-ae004nl Notebook. The tilt pen was included.
I checked the other post messages within the same thread I am writing in, but it did not help. I can turn off the bluetooth function of the pen, but I cannot really switch off the pen. It still works if I use it. Then, once the battery is dead, it really does not work. That means that you should recharge it in advance when you know you will need it, in order to be sure, that is not always the case. It would be easier if you could just turn off it when you don't need it.

Thank you.

[Jeet_singh]

@gianni_mas,

Thank you for replying,

As I understand you are having issues related to tilt pen, I would suggest If you could provide me with the exact model of the pen, as this will help me in further assisting you.

Eagerly waiting for your response!

Regards,

[gianni_mas]

The model is spen-hp-03.

Thank you.

[Flower_Bud]

@gianni_mas

It looks like you were interacting with @Jeet_singh, but he is out for the day & I'll be glad to help you out,

I'm the Flower_Bud & I'm at your service.

Thank you for responding,

It's great to have you back 😉

Your pen does not have a switch off button. Therefore, you may press the button (on top of the stylus) for 3 seconds (the same way you'd set the device up to pair) and the light goes off. This will save the battery. Also, you could remove the battery if you're not using the pen for a longer period of time. 

I hope this helps,

If you need further assistance, feel free to reach out to us!

[gianni_mas]

Hi Flower_Bud,

Ok, I imagined that unpairing the pen from the pc would have heled save the battery. 

Anyway, I understand that the pen cannot be switched off. I guess that's all.
Last, my pen model, which I reported above, has an integrated battery that cannot be take off, as far as I know.

Thank you.

[Jeet_singh]

@gianni_mas,

It looks like you were interacting with @Flower_Bud, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

As you rightly mentioned that could be the possible cause. Thank you for doing the research yourself.

If you need any assistance, please feel free to reach out to us again.

I'll be more than glad to help you.

Regards,

[WiLdZeY]

I'm sorry, but how can this be considered an acceptable answer from HP.

You are selling a product, which is majorly flawed. When I take the pen from its holder, I expect to be able to use it... not to have to recharge it every few days because it lacks an off function. This is as ridiculous as not being able to wake the Spectre from tablet mode without having to open the whole device.

Surely HP can write a firmware update that can be installed on these pens. A user shouldn't even have to turn it off, it should turn on and off after inactivity from the screen and when it is once again near the screen.

Cheers

[BillBixby]

Hi there,

I have the same issue on my side.

I read the whole thread and I must confess that I don't understand why the answer from the support is not more accurate and straight forward.

Can we expect some help please?