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‎03-25-2023 09:52 AM - last edited on ‎03-25-2023 11:20 AM by Retired

HP Recommended
Product: HP ENVY Laptop - 13t-ba000 CTO
Operating System: Microsoft Windows 11

I use my Envy 13 for remote work. When I opened the laptop yesterday the top cover separated from the LDC screen, the hinge came loose, and the screen started to crack on a domino effect. It is unusable . This has been a known issue since 2019 and HP is not doing anything to fix it. Funny that it just happened right after my warranty expired. 

 

Category:
1 REPLY 1

‎03-26-2023 09:58 AM

HP Recommended

Hi @Febco,


Welcome to HP Support Community. 
 

I see that you are facing hinge issues with your HP ENVY Laptop - 13t-Ba000 CTO.

 

This could be a hardware issue with the unit and may need repair. 

 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

 

Hope this helps.
Take care and have a good day.

Rainbow23 - HP Support.
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