Touch Pad won't allow me to scroll

[MrsBFrankweiler]

Hello,

Thanks in advance for any help you can give me. I'm going crazy trying to fix this. 

The touch pad on my Spectre laptop has stopped working properly. The biggest problem that I am having is that I am no longer able to click on drag on my right hand scroll bars in any program. I can still scroll using two fingers on the touch pad or by using the touch screen, but when I'm working, I generally prefer to just use the touch pad to grab and drag the scroll bar as I go. To be clear, I cannot use any scroll bars, even ones that pop up on windows within programs. The problem may be more generally clicking and dragging, but I am not certain.

On top of that, the click function isn't working consistently. Sometimes my laptop responds to clicks and sometimes it doesn't. And I'm unable to right click at all from the touch pad. (Two finger click.) I am able to do these things on the touch screen.

Also, when I plug in an external mouse, I am able to do all of the above. But I do not want to have to use an external mouse. I want to fix whatever settings so that I can go back to using my touch pad!

Thanks so much. 

[Barachiel]

@MrsBFrankweiler,

Good Day. A warm welcome to the HP community.

I reviewed the case regarding issues with the touchpad which is not scrolling. I will be delighted to assist you here.Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉

Please follow this link https://hp.care/2fAiHvW  and perform the steps in the given order. 🙂

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue.

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps.

Let me know how it goes. 😉

[MrsBFrankweiler]

Hi Barachiel,

Thank you so much for getting back to me and thank you for your kind message. 

Just to be sure, am I to start following the steps where it says "Try this first, the HP guided solution?" And is it going to matter that I am running Windows 10 and these directions are for Windows 8?

Thank you,

Elysha

[Barachiel]

@MrsBFrankweiler,

Thank you for responding,

It's great to have you back 😉

Follow this document https://hp.care/2t51tbE which is specifically for windows 10. This should help. 🙂

Let me know how that pans out. 

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉