Touch Screen Issue

[Stef4r3]

Hey i have a problem with my touchscreen. Its not working at all. I saw in device manager that a I2c HID Device has a code 10 i assume that is the touchscreen driver because i didn't found it else where. I tried everything like disableing and deactivating and activating. I opened the dispaly to see if the connector isnt 100% connected but it was. idk what to do else.  i tried to downgrade the bois but it wouldnt allow me. Right now i have the f.55 version and p.s. in the bios its also not working

[The_Fossette]

@Stef4r3

I reviewed your post and I understand that the touchscreen is not working on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c03488148

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[War-Troll]

NOPE! That solution doesn't work! BEEN THERE, DONE THAT! Still jacked up on my HP Pavilion 17z-g100  CTO. Even after resetting & reinstalling fresh image about 15 times. Same issue! these older systems need a way to go back to BIOS & get away from Secure Boot, TPM's, GPT & UEFI.

[The_Fossette]

@War-Troll

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe