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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Touch Screen Not Working at all

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09-08-2017 08:44 AM
Hi,
I am using HP pavilion x360 laptop with Windows 10 Single language insider version. The laptop has a touchScreen which use to work fine previously. Before few days I was trying to update my Intel(R) HD Graphics 520. I ended up with loosing TouchScreen Driver from the PC completely.
I done troubleshoot which ended up in finding PC at good condition and couldn't help me. I followed every step from this blog: HP Forum.
1. It said to varify if the laptop has a Touch Screen. Yes it has, because I have used it for last 1 year. But in Device specifications it says that "NO PEN AND TOUCH INPUT IS AVAILABLE FOR THIS DISPLAY."
2. It ask to ENABLE the HID-COMPLIENT TOUCH SCREEN from DEVICE MANAGER but I am not able to find this option in my Human interface devices. Previously, trying few steps from other blog I found it in hidden devices, that blog asked to uninstall it and restart the computer which will install the driver again automatically. But that didn't work out and it got removed completely.
3. WINDOWS UPDATES and HP DRIVER UPDATES are done completely and no new updates are present.
4. There is no Tablet PC Settings option available in the laptop according to Cortana.
5. HARD RESET is also done but that also didn't help in anyway. Battery of the laptop can't be removed so the prescribed steps were followed but that even didn't help.
6. BIOS updates were installed. It didn't help so I installed new BIOS driver from the HP website available for this laptop. Even that didn't help me out.
7. The HP PC UEFI Hardware Diagnostics Component test (F2) didn't even have the TouchScreen Option available to test the touchscreen.
8. I had Windows 10 single language and then I updated it to Insider version installing everything again. I installed every driver again from the HP website. But nothing worked out for me.
Please Suggest me something which can be done to resolve this issue. I am tied up with my busy college schedules to go to any service center in the city far from the college.
Thank You.
09-09-2017 12:04 PM
Hi @Surendra_k_S,
Welcome to the HP Forums!
Thank you for posting your query in this forum, it's a great place to find answers.
I reviewed your post and I understand that you are having issues scanning on the printer.
Don’t worry, I assure you I will try my best to get this sorted.
Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the computer was working fine?
- Have you made any software or hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
Meanwhile, I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
The_Fossette
I am an HP Employee
09-15-2017 03:57 AM - edited 09-15-2017 03:59 AM
Thank you for your reply,
I am still wondering that if you have read my previous query post or not. You have answered everything unrelevant to what I have asked.
How can the touch screen be related to the issue of scanning on the printer?
The queries you have asked is already mentioned in my previous post. Still, to satisfy your intuition I am writing again,
1. My laptop was working fine before 1st August 2017,
2. Yes, I have done some mistake/changes probably installing/ updating Intel Graphic Card.
3. Yes, I have performed all the troubleshoots present in this laptop including the one you want to ask i.e Hardware and Devices troubleshoot.
I have already followed the steps in the link you provided (http://hp.care/2ogsV3Z) but it doesn't help me out. I have written feedback of every step of this link in my previous post. I request you to kindly read my previous post again.
But none of these are able to help me. Hardly it asks me to restart the laptop once and then it starts showing that everything is correct.
I request you to kindly provide me with some good support. I am writing these posts expecting a good support from you people.
Thanks
09-16-2017 10:26 AM
Hi @Surendra_k_S,
I am sorry that I have mentioned about the printer scanning issue and it is genuine human error 😉
As you have mentioned that you are unable to find the touchscreen test in hardware diagnostics, I recommend you to follow the steps in the below article and update the hardware diagnostics tool and perform a touchscreen test.
Let me know how it goes and you have a good day ahead.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care!
Cheers!
The_Fossette
I am an HP Employee
09-19-2017 11:28 AM
Hi @Surendra_k_S,
I recommend you to boot to bios by tapping the F10 key and check whether the touchscreen is working here.
If the touchscreen is not working in bios then it is a hardware issue and I recommend you to contact HP phone support to check the available service options.
If the touchscreen is working in bios, please reset the computer once and check.
Follow the steps in the below article to perform a reset.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
The_Fossette
I am an HP Employee
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