Touch Screen is doing its own thing

[Megan2019]

I purchased this laptop in 2017 and used it very minimally as a adjunct professor.  I'm now using it again and my screen acts as if its possessed.  It appears as if its recognizing someone pushing on the top right of the screen.  It will switch windows while I'm working.  As I'm typing, it will switch to a different spot in that document or go to a different screen.  I had a Dell Touchscreen before this and regret purchasing a HP.  I figured out how to disable the touchscreen, but am angry because I purchased this computer for the touch screen.  I've also completely wiped this computer and it did not resolve this issue.    

[Echo_Lake]

@Megan2019
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: ( do not skip any troubleshooting steps if you feel steps are repeating ) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Echo_Lake]

@Megan2019

Thank you for posting back. 

Let's try to Re-install the touchscreen drivers:

1) In Windows, search for and open Device Manager.
2) Expand the Human Interface Devices heading.
3) The touchscreen device is labelled HID-compliant touch screen, or similar. Right-click the touch screen device and select Uninstall.

4) Confirm the uninstallation.
5) Restart the computer to reinstall the touchscreen driver.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Echo_Lake]

@Megan2019

Don't worry as I'll be glad to help,

Let's run the System Tests which will check the hardware sub-systems to ensure they are functioning properly.

Open the System Tests menu when Windows won't start.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click System Tests.

The steps in this section describe how to run the tests to check for hardware failures and view the test logs.

• Click and Run the Extensive Test: https://support.hp.com/in-en/document/c03467259

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.