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aehuizer
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Message 1 of 4
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Touch Screen not working - HP Stream X360 - Windows 8.1

HP Recommended
HP Stream X360
Microsoft Windows 8.1 (64-bit)

Hi all, 

 

I have HP Stream x360 with a fresh install of Windows 8.1 (NOT a recovery install). Everything works well, except the Touch Screen.

 

Visited many fora, tried a lot of solutions (installing an old display driver, HP support assistent, virtual assistent) but noting is working for me. 

 

The main problem i think is, that the Human Interface (HID) is missing for the touch screen

 

Any help? Thanks a lot.

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@aehuizer

 

I reviewed your post and I understand that the touchscreen is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c03488148

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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aehuizer
Author
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Message 3 of 4
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Hi, 

 

My productnumber is K5E51EA#ABH

 

  1. When I try the solution you linked to this post, my Windows says
    No pen or touch input is available for this display
    But it worked when I bought it and the specs say it's a touch screen
  2. The HID-compliant touch screen interface is missing in Device Manager, so I can't reinstall
  3. The HP PC Hardware Diagnostics UEFI does not show a components test

Hope you can help me

 

Regards,

-Jos

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 4 of 4
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@aehuizer

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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