Touch Screen related

[M_Hussain]

Mine is an HP Pavilion x 360 convertible. While using the touchscreen as a tablet the keyboard keys remain active resulting in unwnated apps/functions on the screen.

How to disable keyboard while using touchscreen.

[Nirvana_95]

Hi @M_Hussain 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing touchscreen-related issues on your system. Do not worry, we are here to fix it.

• May I know from when are you facing this issue?
• Did you make any hardware or software-related changes to it?
• Has it ever been disabled while in tablet mode before?

For now please try these steps:

Solution 1:

The keyboard in Windows 10 has an automatic detector to disable the keyboard and the trackpad as soon as it becomes a 'tablet'. To access it go to the following menu items:
Control panel (NOT SETTINGS) -> Keyboard (use icons) -> Keyboard Lock -> Auto-Lock the keyboard and touchpad (recommended)
You can use these settings to disable the keyboard in tablet mode

Solution 2:

Some of the users who had the similar issue have mentioned in some forums that the issue is fixed by adjusting the angle of the tablet. When the laptop is rotated sideways it attempts to switch to tablet mode, even when you have not adjusted the screen angle. The sensing is done by an orientation sensor in the base of the laptop, not in the hinges. So, to turn the keyboard back on and to go to laptop mode try tilting the whole laptop towards you slightly and check.

Solution 3

• If it does not please perform a complete system recovery again to factory settings.
• Then install the latest version of HP support assistant.
• Please perform all Windows update again.
• Then update the Intel Integrated Sensor Solution Driver again.
• Please run the Intel driver utility and update it from the Intel website.
• Also, ensure that you have the latest bios update by running HP support assistant.
• This should do the trick for you if there is no hardware issue with the computer.

If nothing works, please try the steps from this Microsoft community link: http://hp.care/2yJLx3P to disable the keyboard from the device manager.

Hope this helps! Keep me posted. 

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