Touch Screen

[LJF123]

Just bought the Pavilion x360.  Touch screen is not working when I touch an icon on the desktop screen.  Once the program is opened (by mouse), then touch screen works OK.  Can anyone help this old Luddite out?  Thank you!

[praveen196]

@LJF123 Welcome to HP Community!

I understand that you are facing issues with touchscreen.

Please provide the correct product number.

I have a few steps that should resolve your concern:  

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 

Attempt to run a test using the HP hardware diagnostic tool, 

If it doesn't work on BIOS or the diagnostics tool either,  

it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!