Touch devices are not visible under Endpoint > Peripherals view on Clariti Manager

[Ronesh]

We have multiple Group Series and Studio devices registered in Clariti Manager for one of our Fed Gov customers.  There are a total of 175 devices registered however only a handful of the touch devices are showing up on Clariti Manager under Endpoint > Peripherals view.

Can someone please help why this could be the case? We have all the following ports opened in our network yet only a handful of Touch deices show up. Appreciate if someone could get back to me on this asap?

Inbound

Source	Destination	Port	Description
HA Desktop	RPRM	TCP 22	SSH port for remote access.
HA Desktop, VTC Endpoints	RPRM	TCP 80	HTTP web server, through which the web application displays and where Poly endpoints post status messages.
VTC Endpoints	RPRM	TCP 389	Directory services (LDAP)
HA Desktop, VTC Endpoints	RPRM	TCP 443	HTTPS (TLS) web server listener. Used to provide web access for endpoints. Used to provision endpoints and communicate with the Poly RealPresence Collaboration Server (RMX) and the Poly Clariti Core/Poly Clariti Edge system
HA Desktop	RPRM	TCP 445	Active Directory single sign-on and Poly Clariti Manager user account management.
VTC Endpoints	RPRM	TCP 3601	(Poly proprietary service) Global Address Book listener with which endpoints register
VTC Endpoints	RPRM	TCP 5222	Presence service (XMPP)
HA Desktop	RPRM	TCP 8443/443	HTTPS (TLS) web access for GUI and REST API.
HA Desktop	RPRM	TCP 8989	HTTP web access to display upgrade log in user's browser during system upgrade.
VTC Endpoints	RPRM	TCP 60000 - 61000	FTP data port.

Outbound

Source	Destination	Port	Description
RPRM	VTC Endpoints	TCP 20	Used to FTP data to endpoints
RPRM	VTC Endpoints	TCP 21	Used to FTP data to endpoints
RPRM	VTC Endpoints	TCP/UDP 23	Used to access the telnet interfaces on endpoints
RPRM	VTC Endpoints	TCP/UDP 24	Used to access the telnet interfaces on endpoints
RPRM	DNS Server	TCP/UDP 53	Used to access domain name servers (DNS)
RPRM	VTC Endpoints	TCP 80	Used to access the web application on endpoints.
RPRM	NTP Server	UDP 123	Used to access NTP server.
RPRM	AD Server	TCP/UDP 389	Used to access directory (LDAP) services
RPRM	AD Server	TCP 445	Active Directory Single Sign-on
RPRM	AD Server	TCP/UDP 636	Used to access LDAP over TLS/SSL (LDAPS)
RPRM	AD Server	TCP/UDP 3268	Used to access the Microsoft Active Directory Global Catalog using StartTLS
RPRM	AD Server	TCP/UDP 3269	Used to access the Microsoft Active Directory Global Catalog using LDAP-S
RPRM	VTC Endpoints	TCP 443/8443	API communications