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‎12-21-2020 02:33 PM

HP Recommended
Product: LAPTOP-KAFC7QP3
Operating System: Microsoft Windows 10 (64-bit)

Touch keyboard not popping up when pressing a text box help please? i did everything I could I saw the drivers  and updated them...Didnt work I disabled touch screen didn't work...

3 REPLIES 3

‎12-29-2020 11:37 AM

HP Recommended

@Arismary

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the product number of your computer?
  • Are you using your computer in tablet mode?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎12-30-2020 11:42 AM

HP Recommended

1.My product number is:00356-02096-02159-AAOEM                                                                                                                                          2.No and in tablet mode still doest work.                                                                                                                                                                      3.So as I said my exact issue is the touch keyboard k don't know why is happening but it doesn't wanna pop up in the text box. 4.No, not software changes.                                                                                                                                                                                            5.Yes I did a clean boot didn't work, And I also did an in-place upgrade and yes it didn't work

Was this reply helpful? Yes No

‎12-31-2020 01:01 PM

HP Recommended

@Arismary

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

 

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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