Touch pad Problem - cursor moving upwards

[genn195]

Hi,

I have an HP Spectre x360 ac001ng. I am having touchpad issues as it randomly starts moving on its own and always upwards towards the edge of the screen. I move it again and it always goes up to the same position. 

I have tried reinstalling windows, hard reset, reinstalling touchpad drivers, windows update and also disabling and reenabling the touchpad.

At this point I am out of ideas. Can anyone help please?

Thanks!

[The_Fossette]

@genn195,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that the touchpad is not working correctly.

I'll be glad to help you 🙂

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score. 

I recommend you follow the steps in the below article and perform a test on the touchpad to make sure it is not a hardware issue.

https://support.hp.com/in-en/document/c03467259

Also, I recommend you try with an external mouse (USB) and check whether you face the same issue.

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[genn195]

HI,

Thanks for replying.

Problem is still persisting. However, I have now noticed that cursor starts going crazy whilst laptop is charging.. As soon as I plugthe charger out it seems to behave normally.

Any ideas how to go around it?

Thanks!

[The_Fossette]

@genn195,

It is great to have you back and your patience is greatly appreciated.

I recommend you download and install HP support assistant from the below link and install all the updates. Also, run a virus/malware scan on the computer.

http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl...

Here is how it is done.

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!