Touch pad and Touch Screen not working

[Btriley]

Hello, 

I've had my laptop for a couple months now. About a week ago, I woke my computer from sleep mode and I found that the touch pad had stopped responding. The cursor did not appear on the screen and the mouse buttons did not do anything. However, the touch screen was still funtioning. Based on the suggestions provided to other questions on here, I checked to ensure that I did not accidentally turn the touchpad off. I then attempted to update the BIOS but it appears that my computer already has the latest version. I also updated all the drivers. When the drivers finished installing, I restarted my computer and I discovered that the touch screen no longer was functioning. I am able to navigate on my computer using a USB mouse, but these issues appear to keep getting worse. I would greatly appreciate any assistance. 

[Riddle_Decipher]

@Btriley

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand the touchpad and the touchscreen isn't working,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to check if the touchscreen works within the BIOS screen?

While you respond to that, here's what you you need to do,

I have a few steps that should resolve your concern:

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 

Attempt to run a test using the HP hardware diagnostic tool, 

If it doesn't work on BIOS or the diagnostics tool either,  

it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!