Touch pad and touch screen not working

[User6639125]

Hi, I'm having a problem with the touch pad and the touch screen of my HP Envy x360. After getting past the Windows 10 image creation and going through the usual settings I noticed the touch pad wasn't working. I've plugged in a mouse and updated the settings and restarted the machine and it's still not working. I have gone to device manager and the laptop isn't picking up the touch pad. The touch screen also isn't working I've gone to Human Interface Devices and checked for the HID-complaint vendor defined device and checked it's enabled which it is. 

 I've checked various forums and followed many fixes but I believe this is a hardware issue and the laptop probably needs to be returned, any advice? 

[Rainbow23]

Hi @User6639125,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I suggest that you follow the steps listed below to uninstall and reinstall the touchpad drivers.

1. Press the Windows key and type Device Manager in the search.
2. Click on Device Manager to open the applet.
3. Double-click the Mice and other pointing devices option to expand it.
4. Right-click on your touchpad driver and select Uninstall device.
5. Click the Uninstall button to confirm the action.
6. Finally, click Scan for hardware changes icon at the top to reinstall the driver.
7. In Device Manager, check if your Touchpad is shown in the Mice and other pointing devices category. Also, restart your computer to apply the changes.

You may also refer to the steps from this document. (Click on the word document to open the web page).

For touchscreen issue, you may also refer to this link: https://support.hp.com/us-en/document/ish_4305073-3491276-16

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!