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HP Recommended
HP Pavilion x360 14 Convertible PC 14m-dy0000 (23S37AV)
Microsoft Windows 11

My touchpad is not working and my mouse is not working I have tried everything on the virtual HP helper and nothing is working. What should I try next?

3 REPLIES 3
HP Recommended

Hi @Binx2,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing mouse and touchpad issues with your HP Notebook.

 

Please follow steps listed below to uninstall and reinstall touchpad drivers: 


1. Press Windows key + X, and select Device Manager.
2. Click to expand Mice and other pointing devices.
3. Right-click the touchpad and click uninstall.
4. Restart your device and Windows will attempt to reinstall the driver.

You may also refer to the steps from this document

 

Let me know if this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rainbow23 - HP Support.
HP Recommended

This did not work

HP Recommended

Hi @Binx2

This could be a hardware issue with the unit and may require repair. 

 

I suggest that you contact HP Service Center in your location from this web link
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

 

Hope this helps.
Take care and have a good day.

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.