Touch pad issue

[Binx2]

My touchpad is not working and my mouse is not working I have tried everything on the virtual HP helper and nothing is working. What should I try next?

[Rainbow23]

Hi @Binx2,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing mouse and touchpad issues with your HP Notebook.

Please follow steps listed below to uninstall and reinstall touchpad drivers: 

1. Press Windows key + X, and select Device Manager.
2. Click to expand Mice and other pointing devices.
3. Right-click the touchpad and click uninstall.
4. Restart your device and Windows will attempt to reinstall the driver.

You may also refer to the steps from this document

Let me know if this helps.
Take care and have a good day.

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[tiffini]

This did not work

[Rainbow23]

Hi @Binx2

This could be a hardware issue with the unit and may require repair. 

I suggest that you contact HP Service Center in your location from this web link
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.