Touch pad, left click not working

[Spahm]

My left click in the touchpad is not working properly. It stops all of a sudden and restarts  but I don´t know what triggers this. Drivers and updates are ok. No spill, no dust and no damage apparently. Sometimes it works, sometimes not. Can someone help, please. While I was writing this message the left click worked and stopped again.

[Raj_05]

Hi @Spahm,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like a frustrating issue. Given that the drivers and updates are up to date and there's no apparent physical damage, here are a few troubleshooting steps you can try.

Check Touchpad Settings:

• Go to Settings > Devices > Touchpad.
• Ensure that the touchpad is enabled and configured correctly. You might also try adjusting the sensitivity settings.

Update or Roll Back Drivers:

• Go to Device Manager.
• Expand the Mice and other pointing devices section.
• Right-click on your touchpad driver and select Update driver. If that doesn’t help, you can also try Roll Back Driver if the option is available.

Check for Software Conflicts:

• Sometimes, third-party software can interfere with touchpad functionality. Try booting your laptop into Safe Mode to see if the issue persists. If it doesn’t, a recently installed application or software may be causing the problem.

Touchpad Diagnostic Tool:

• Some HP laptops come with a diagnostic tool that you can use to test the touchpad. Check if your laptop has such a tool in HP Support Assistant or HP Hardware Diagnostics.

Check for Windows Updates:

• Make sure your Windows is fully updated. Sometimes, updates can resolve hardware issues.

Perform a System Restore:

• If the issue started recently, you could try performing a system restore to a point before the problem began. This can sometimes resolve software-related issues.

External Mouse Test:

• Connect an external mouse and check if the issue persists with it. This can help determine if the problem is isolated to the touchpad.

Reset BIOS:

• Sometimes resetting the BIOS to default settings can resolve hardware-related issues. To do this, restart your laptop and enter the BIOS setup (usually by pressing Esc, F2, or F10 during boot). Look for an option to restore default settings.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Spahm]

Dear Alden4

I just need to restart in Safe Mode and check BIOS. I´ve checked the driver/Windows updates and everything is ok. Diagnosis tool didn´t detect anything. External Mouse works normally. My mousepad is still not good. Left click button works and stop working without any apparent cause. I´ll proceed with the other points and let you know. Thanks a lot!

[Raj_05]

Hi @Spahm,

Thank you for your response, 

Please feel free to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support