Touch pad not responsive and drivers not located anywhere

[Potatoman776]

Touch pad randomly stopped working, the driver cant be located anywhere. In the settings or device manager there is no touch pad. Upon attempting to install touchpad drivers the install went well but the drivers could still not be located

[Gaya1239]

Hi @Potatoman776 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your touchpad is not responsive, and you can't locate the drivers, you can try the following steps to troubleshoot and resolve the issue:

Check if Touchpad is Enabled:

• Ensure that the touchpad is enabled. Some laptops have a physical switch or function key combination to toggle the touchpad on and off. Refer to your laptop's manual to find the correct key or switch.

Check Device Manager:

• Open the Device Manager by right-clicking on the Start button and selecting "Device Manager."
• Look for the "Mice and other pointing devices" section.
• If you don't see your touchpad listed, there might be a hardware issue. Try restarting your laptop.

Update Touchpad Drivers:

• Visit the official HP support website for your laptop model: https://support.hp.com/in-en 
• Enter your laptop model and look for the latest touchpad drivers.
• Download and install the updated drivers.

Windows Update:

• Ensure that your Windows operating system is up-to-date. Sometimes, Windows Update may include driver updates.

Roll Back or Uninstall Touchpad Drivers:

• In the Device Manager, right-click on the touchpad under "Mice and other pointing devices" and select "Properties."
• Go to the "Driver" tab and try rolling back the driver to a previous version.
• If that doesn't work, you can uninstall the touchpad driver, restart your laptop, and let Windows reinstall the driver automatically.

BIOS/UEFI Update:

• Check if there's a BIOS/UEFI update available for your laptop on the HP support website. Updating the BIOS/UEFI can sometimes resolve hardware-related issues.

System Restore:

• If the issue started recently, you can try using System Restore to revert your system to a point where the touchpad was working. This will not affect your personal files.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!