Touch screen board

[Vandorine]

So I'm having an issue, my 3 year old decided to step on my HP 17 by0053cl and shattered the left 1/3 of the screen. I ordered a new screen online and after talking with the company they said I have to remove the Touch Screen Board and Film from my old screen to keep the touch working. My problem is I can't figure out how to remove the film. Or is the company just telling me this so I keep there product.

I also had this issue with an HP Chromebook 14, model 14-ca052wm. I ordered a new touch screen for it and the one I got I can't get the touch to work on. I made sure that all the numbers on the old screen and new screen match. Before someone ask's yes I'm sure my old screen was a touch screen, even the Chromebook say's touch screen on the little sticker on the palm pad.

[Max3Aj]

@Vandorine, Welcome to the HP Support Community! 

We're here to help you tackle that touchscreen issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 

Max3Aj