Touch screen not working after windows 1909 update

[PauloRCF]

Hi,

after updating windows 10 to the 1909 version, my touch screen ceased to respond.
In device manager, the TXE gives an error 10 Power failure. I tried to uninstall it and automatically recover, but the problem persists.

I'd appreciate any assistance.

Thanks

[KrazyToad]

@PauloRCF

Welcome to HP Community

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[PauloRCF]

Hi, thanks for the suggestion.

I ran the tool and it updated the BIOS, but the problem persists.
I also verified that windows is fully updated.

Any further idea?

Best wishes

[KrazyToad]

@PauloRCF

Try creating a New User Account and check if you face the same issue

Link: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

If the issue persists use the HP PC Hardware Diagnostics UEFI tests to detect problems with the touch screen hardware.

1. Connect the AC adapter to the computer.

2. Press the Power button for at least five seconds to turn off the computer.

3. Turn on the computer and immediately press Esc repeatedly, about once every second. When the Startup menu appears, press F2.

4. When the HP PC Hardware Diagnostics screen displays, click Component Tests.

   

5. Click Touch Screen.

6. There are two interactive touch screen hardware tests. Click Touch Pointer Test first.

   

7. Read the on-screen instructions, and then click Run once.

8. Touch each of the blocks on the screen to erase them. The test ends after you erase all the blocks or after three minutes have passed, and the results display.

   

9. Click Main menu to return to the main screen.

10. Click Component Tests, and then click Touch Screen.

11. Click Drag And Drop Test.

    

12. Read the on-screen instructions, and then click Run once.

13. Drag each orange rectangle to the box indicated by the arrows with a finger or a stylus. The test ends after you reposition all the blocks or after three minutes, and the results display.

    

•  

[PauloRCF]

Hello, thanks again but, still not working.

Signing under a different account keeps the problem.

When loading the diagnostics tool, I don´t get the same menu you show, but a simpler one where there is not the component tests option.

I´d appreciate any further suggestions.

Cheers

[KrazyToad]

@PauloRCF

As a last resort I suggest you perform a Reset and if it's a software related issue the reset should fix it

Link: https://support.hp.com/us-en/document/c04742289

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[PauloRCF]

Hi, I just came from a reset due to other problems with the windows update (unable to start, restore, ...) and I'm not in the mood for another.

I guess I'll manage without the touchscreen.

Best...

[MadHat]

Just rollback to the Windows version where it was working. I hope you haven't yet wiped Windows.old

[PauloRCF]

The fact that not being able to perform any kind of restore/rollback is what led me to the reset with windows 1909, resulting in the problem.

Thanks anyway