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LonewolfMark
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Message 1 of 2
58
Flag Post

Touch screen problems

‎01-01-2021 12:17 PM

HP Recommended
Product: HP Spectre Folio
Operating System: Microsoft Windows 10 (64-bit)

Hello,

    I have some odd problems with my touch screen.  To begin, the pen no longer responds.  I can use my finger fine, but the pen does nothing.  Secondly, when I have the computer in tablet mode and turned to portrait the corners of the screen don't work.  For example, when I tap the windows icon nothing happens.  Or when I am reading PDFs and tap the menus on the sides nothing happens.  If I turn it back to landscape then I can touch everything and it responds.  But in portrait, the edges don't respond.  Any help would be appreciated.  Thank you.

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1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎01-08-2021 08:03 AM

HP Recommended

@LonewolfMark

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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