Touch screen stops working -I2C HID device error

[Tofael]

Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 13/9/2024 7:18:58 pm
Event ID: 411
Task Category: None
Level: Error
Keywords:
Device ACPI\ELAN0749\4&47155c1&0 had a problem starting.

Driver Name: hidi2c.inf
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Service: hidi2c
Lower Filters:
Upper Filters: mshidkmdf
Problem: 0x0
Problem Status: 0xC00000E5
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>411</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2024-09-13T13:18:58.0812469Z" />
<EventRecordID>3181</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="3700" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Security UserID="S-1-5-18" />
</System>
<Data Name="DeviceInstanceId">ACPI\ELAN0749\4&amp;47155c1&amp;0</Data>
<Data Name="DriverName">hidi2c.inf</Data>
<Data Name="ClassGuid">{745a17a0-74d3-11d0-b6fe-00a0c90f57da}</Data>
<Data Name="ServiceName">hidi2c</Data>
<Data Name="LowerFilters">
</Data>
<Data Name="UpperFilters">mshidkmdf</Data>
<Data Name="Problem">0x0</Data>
<Data Name="Status">0xc00000e5</Data>
Problems

Touchpad is not working.

[Sneha_01]

Hi @Tofael,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It looks like your touch screen and touchpad are both experiencing issues, and the I2C HID device error in the event log points to a problem with the driver or device. The error code 0xC00000E5 suggests a device initialization issue. Here’s a step-by-step approach to troubleshoot and resolve these issues:

1. Update or Reinstall Drivers

Touch Screen:

Device Manager:

• Right-click the Start button and select Device Manager.
• Expand Human Interface Devices.
• Look for a device related to the touch screen (it might be listed as "I2C HID Device" or similar).
• Right-click and select Update driver. Choose Search automatically for updated driver software.

Reinstall Drivers:

• If updating doesn’t work, right-click on the device and select Uninstall device.
• Restart your laptop. Windows should automatically reinstall the necessary drivers.

Touchpad:

Device Manager:

• Expand Mice and other pointing devices.
• Right-click your touchpad device (it might be listed with the manufacturer’s name or as “PS/2 Compatible Mouse”).
• Select Update driver and choose Search automatically for updated driver software.
• Similarly, if updating doesn’t help, right-click and select Uninstall device.
• Restart your laptop to let Windows reinstall the touchpad drivers.

2. Check for Windows Updates

• Go to Settings > Update & Security > Windows Update and check for updates. Install any pending updates, as they might include fixes for hardware issues.

3. Check HP Support

• Open HP Support Assistant from the Start menu. It can help diagnose and update drivers specific to your HP laptop.
• Visit the HP Support website and enter your laptop’s model number. Download and install the latest drivers for your touch screen and touchpad.

4. Check BIOS/UEFI Settings

• Restart your laptop and enter the BIOS/UEFI setup (usually by pressing a key like F2, F10, or Del during startup).
• Look for any settings related to the touch screen or touchpad and ensure they are enabled.
• Check if there is a BIOS update available on the HP support site and follow their instructions to update it. BIOS updates can sometimes resolve hardware compatibility issues.

5. Perform a System Scan

• Open Command Prompt as an administrator (search for cmd, right-click, and select Run as administrator).
• Run the command: sfc /scannow. This will scan and attempt to repair any corrupted system files.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support