TouchPad, keybored & HDMI on second screen not working when Device boots up

[Barbarella_NT]

First the keyboard starteed acting weird Some of the keys just completely stopped working the ones that did respond didn't do to action They were supposed to then the touchpad stot working I was able to get it to come back on by pushing Fn +f However that is a hard task to get it to do Also when i have my laptop Plug up to my TV with the HDMI when I do extend display the display on my TV will be blank I can't click or Access anything I can drag over the on screen keyboard however it just sits there and doesn't do anything when I do change the display display Option From showing on just my laptop or the TV or extended It each action turns back off the touchpad I can't get it to reboot in safe mode or reset it it will tun off or restart back to to the main long in user window also I have to have my notebook hooked up to a display to use the screen the screen on my notebook is cracked and can't really see much of the display but it always worked fine whenever I would use the hdmi & a second display 

[A_Gayathri]

Hi @Barbarella_NT ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing multiple issues with your HP Notebook. Here are steps you can try to troubleshoot and potentially resolve the problems:

Keyboard and Touchpad Issues:

Driver Update:

• Ensure that your keyboard and touchpad drivers are up to date. You can check and update them through the Device Manager.
• Go to Device Manager, find the keyboard and touchpad devices, right-click, and select "Update driver."

BIOS/UEFI Update:

• Check if there is a BIOS or UEFI update available for your laptop on the HP support website.

Windows Updates:

• Make sure your Windows operating system is up to date. Install any pending updates.

Hardware Check:

• If the problems persist, it could be a hardware issue. You may want to contact HP support for further assistance or take your laptop to an authorized service center.

HDMI and Display Issues:

Display Settings:

• Make sure your display settings are configured correctly. Right-click on the desktop, select "Display settings," and verify that the settings match your setup.

HDMI Cable and Port:

• Ensure that your HDMI cable is in good condition and properly connected. Try using a different HDMI cable and port on your TV if available.

Graphics Driver Update:

• Update your graphics driver to the latest version. Visit the graphics card manufacturer's website (NVIDIA, AMD, or Intel) to download and install the latest driver.

Extended Display Troubleshooting:

• Before extending displays, try mirroring or using only the second screen to identify if the issue is specific to the extended display mode.

System Restore:

• If the issues started after a recent update or installation, you might want to perform a system restore to a point before the problems began.

External Display Only:

• If your laptop's display is not functioning, try using the external display as the primary display. You can set this in the display settings.

Safe Mode:

• Try booting your laptop in Safe Mode to see if the issues persist. If they don't, it might indicate a software conflict.

I hope this helps. 

Take care and have a good day.-

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