TouchScreen Not Working

[Emicartian]

Hi. i hope to resolve this problem. my touch screen is not working. i tried to disable/enable the hp compliant touch screen driver, from Human Interface and i tried to uninstall too..., but nothing and now i don't know how to bring it back that driver to my laptop. how can i resolve this. please. i tried too all the stems of this forum and suggestions but my problem still. 

[Riddle_Decipher · Accepted solution]

@Emicartian

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand there are touchscreen issues,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you run a test using the hardware diagnostics tool?

Or check if the touchscreen works on BIOS?

While you respond to that, I recommend that you attempt to run a test using the HP hardware diagnostic tool, 

If the Touch screen isn't appearing on the diagnostics, 

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue: please reinstall windows using the recovery partition or the recovery media to fix the issue 

If it doesn't work on BIOS either, it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 

HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Emicartian]

Thanks. i tried with BIOS but the problem still. so the best way to resolve all this system problems it's make a Factory Reset. and now i have fixed my touch screen. Regards!

[Riddle_Decipher]

@Emicartian

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂