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Touchpad Drive is not showing on device manager and not working

HP Recommended
HP spectre 360
Microsoft Windows 10 (64-bit)

Greetings,

 

I recently had my laptop reverted back to factory settings and after updating my BIOS and made sure that all the windows 10 updates are currently installed. I am still having a problem with the touchpad. It is not showing on the device manager, not working, and even after I have managed to install the Synaptics software, every time I try to run it, it says that there are no touchpad devices found.

 

 

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